BMC Software Survey Signals Comprehensive Cloud Strategy is Needed to Alleviate Growing Tensions between Business and IT Teams HOUSTON–(BUSINESS WIRE)–BMC Software (NASDAQ:BMC), the recognized leader in Business Service Management (BSM), today announced the findings of a new commissioned cloud survey conducted by Forrester Consulting on behalf of BMC. The survey, published in a study entitled “Delivering on [...]
Opinion
Interestingly, I considered describing the differences between cloud computing, hosted and managed services as a somewhat unique topic for today’s and Friday’s blogs. However, there are several years worth of articles and blogs attempting to clarify these three offerings. Yet, my opinion of how the market and customers should view them remains unchanged, even after [...]
In today’s innovative and always-on society, communications service providers have never been more equipped to deliver a great customer experience, especially in the cloud. Yet man providers continue to experience customer churn due to poor processes, overhyped technology and bad customer service. If your enterprise is spending thousands, or even millions, of dollars with [...]
Louis Hayner, CSO, Alteva The Role of the Service Provider Service providers should take a more active approach with their channel partners by teaching them how their channel partner program works, how the channel partner should position your services properly and more importantly, how they can get compensated. Channel partners will have some initial concerns [...]
Louis Hayner, CSO, Alteva Preparing for a Unified Communications Installation There are many steps end users should consider when preparing for a UC installation. The first is to really come to an understanding about where you want your business to be. Then, work backwards. In most technology deployments, many people are happy with where [...]
By Scott Puopolo, Cisco IBSG Global Lead Small and medium-sized businesses (SMBs) are leading the way to cloud services. In fact, SMBs represent two-thirds of the public cloud market, outpacing the growth of enterprise cloud adoption by about 10 points, according to a recent McKinsey report (“Outlook—Overcast and Bright: How the Cloud Is Transforming IT for [...]
Scott Puopolo, Vice President, IBSG and Vice President, Global Service Provider Practice, Cisco When mobile communications and cloud computing collide, the forecast calls for thunder and lightning. This promises to re-energize the way mobile consumers connect with one another, while offering them ever-expanding access to information and entertainment, all in the palms of their hands. For upward-looking [...]
Carol Kline, Chief Information Officer, TeleTech Cloud. It’s hard to avoid the hype these days as it seems that every technology company on the planet is trying to send their customers “to the cloud.” Being in the cloud sounds sexy, and cloud-solutions providers readily dangle the cost-savings carrot in front of every new business prospect. But before [...]
Combines Audio, Video And Content On Mobile Devices, SCOPIA Mobile V3 Is First Enterprise-grade, Fully Interoperable Video Application to Support Standards-based Video, Audio and Data on Mobile Platforms TEL AVIV, Israel and FAIR LAWN, N.J., Oct. 3, 2011 – RADVISION Ltd. (NASDAQ: RVSN), a leading technology and end-to-end solution provider for unified visual communications, today announced general [...]
By Louis Hayner, CSO, Alteva – www.altevatel.com There is a variety of vendors that offer different types of Unified Communications (UC) solutions, allowing companies to reap the benefits of a new integrated and collaborative product. As a potential UC customer, what should you be aware of when looking to transition to UC and how can you [...]
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